Roobet Casino - Terms and Conditions

Introduction

Roobet Casino (“Roobet”, “the Company”, “we”, “our”, or “us”) operates as an online gaming platform offering various forms of gambling entertainment to eligible users (“you”, “your”, or “the player”). The website is owned and managed by Raw Entertainment B.V., a company incorporated under the laws of Curaçao, and operates under a valid gaming licence issued by the Government of Curaçao.

All financial transactions and certain administrative functions may be processed by affiliated service providers or authorised agents acting on behalf of Roobet. The platform is governed by applicable gaming regulations and international anti-money laundering standards.

By accessing the Roobet Casino website, registering an account, or using any of its services, you agree to comply with these Terms and Conditions, the Privacy Policy, and all other applicable policies published on the site.

Acceptance of Terms

By registering an account or otherwise engaging with the website, you enter into a binding agreement with Roobet governed by these Terms and Conditions. Your continued use of the website signifies full acceptance of the obligations, representations, and warranties described herein.

If you do not agree with these Terms, you must immediately cease all use of the website and its services. Roobet reserves the right to amend, suspend, or terminate access to the website or any part thereof at its sole discretion, without prior notice, if such actions are deemed necessary to protect the integrity of its operations or comply with legal requirements.

You acknowledge that it is your sole responsibility to review the Terms regularly and remain informed about any modifications. Continued use of the website after changes have been published constitutes acceptance of the revised Terms.

Definitions

For the purposes of this Agreement, the following definitions apply:

• Account: A personal user account created and maintained on the Roobet Casino website.
• Bet / Wager: Any monetary participation in games or events offered on the platform.
• Games: All gaming and betting services provided by Roobet, including but not limited to slots, table games, live casino products, and sports wagering.
• Restricted Territories: Jurisdictions where online gambling is illegal or where Roobet does not provide its services.
• Services: The collective offerings provided by Roobet Casino, including gaming, payments, bonuses, and customer support.
• User / Player: Any individual registered with a verified account on Roobet Casino.

These definitions are provided for clarity and may be further interpreted according to applicable law.

User Account

Registration

To participate in any gaming services, users must first register an account by completing the online registration form accurately and in full. The information provided during registration must be truthful, current, and verifiable.

Roobet reserves the right to request identity verification documentation, including proof of age, address, and payment method, before activating an account or allowing any transaction. Failure to provide accurate or complete information may result in account suspension or termination.

Username

Users must select a unique username during registration. The chosen name must not contain language deemed offensive, discriminatory, or misleading. Roobet retains the right to reject or change a username at its discretion.

Know Your Customer (KYC)

In compliance with anti-money laundering and counter-terrorism financing laws, Roobet may conduct KYC verification at any time. You agree to provide all requested documentation promptly and acknowledge that failure to do so may restrict your ability to deposit, withdraw, or access services.

Multiple Accounts

Each user is permitted to hold only one account. Creating or operating multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of funds.

Security and Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account. Roobet is not liable for any loss or damage resulting from unauthorised access due to negligence in safeguarding credentials.

Account Acceptance Policy

Roobet reserves the right to refuse registration, suspend, or close any account at its absolute discretion if it determines that:

• The user has provided false or misleading information;
• The user’s activity violates these Terms or any applicable laws;
• The account has been used for fraudulent, collusive, or unauthorised purposes; or
• The user poses a potential risk to the platform’s integrity.

In such cases, Roobet may withhold or cancel pending bets and freeze account balances as permitted by law. Any reinstatement of a suspended account will be at Roobet’s sole discretion following a full review.

Account Suspension and Closure

Roobet reserves the right to suspend, restrict, or permanently close any player account where there is reasonable suspicion or evidence of:

• Breach of these Terms and Conditions;
• Use of fraudulent or unauthorised payment methods;
• Collusion, cheating, or manipulation of game outcomes;
• Misuse of bonuses or exploitation of system vulnerabilities;
• Identity theft, money laundering, or other illegal conduct.

In such cases, Roobet may withhold funds, cancel active bets, and notify relevant authorities as required by law. Players will be informed of any account action where permissible; however, the Company is under no obligation to disclose investigative details or internal procedures.

Where an account is closed due to breach, any balance may be forfeited in accordance with applicable regulations.

Dormant and Inactive Accounts

An account shall be deemed inactive if no login activity occurs for a continuous period of 12 months. After 12 months of inactivity, Roobet may apply an administrative fee to cover account maintenance costs. The fee will be deducted monthly from the remaining balance until the balance reaches zero or the account is reactivated.

Prior to applying such fees, the player will be notified via their registered email address where possible.

If the account remains inactive for 24 consecutive months, Roobet reserves the right to close it and remit any remaining funds to the appropriate regulatory authority or as otherwise required by law.

Player Representations and Warranties

By using the Roobet Casino website and services, you confirm that:

1. You are at least 18 years of age or of legal gambling age in your jurisdiction, whichever is higher;
2. You have read, understood, and agreed to these Terms and Conditions;
3. You are participating in games for personal entertainment purposes only, and not for professional or commercial gain;
4. You are not accessing the website from a restricted jurisdiction;
5. You are not acting on behalf of another person or entity;
6. The source of funds used for gaming does not derive from illegal or unauthorised activity.

You further acknowledge that the responsibility for ensuring compliance with local gambling laws rests solely with you. Roobet disclaims any liability where a player accesses its services contrary to local regulations.

Deposits

Deposits to your Roobet account may be made only through approved payment methods listed on the website. All deposits must originate from a payment instrument or account registered in your own name. Roobet does not accept funds from third parties or shared sources.

Deposited funds will appear in your gaming balance once confirmed by the payment processor. Roobet does not guarantee instant processing times and accepts no responsibility for delays caused by external providers.

The minimum and maximum deposit limits are determined by Roobet and may vary depending on the payment method, currency, or jurisdiction. The Company reserves the right to request verification of deposit sources in accordance with anti-money laundering (AML) regulations.

Deposits made for the purpose of non-gaming transactions, including currency exchange, are strictly prohibited.

Withdrawals

Withdrawals are permitted only after identity verification (KYC) has been completed to Roobet’s satisfaction. All withdrawals will be processed to the same payment method used for deposit, wherever technically possible.

Before approving a withdrawal, Roobet may conduct additional checks to confirm ownership of funds and ensure compliance with AML obligations.

 Withdrawal requests may be delayed or withheld where:

• Verification documents are outstanding or incomplete;
• Fraudulent or irregular play is suspected;
• Bonus terms have not been met; or
• The player has breached these Terms.

Roobet reserves the right to impose withdrawal limits and to process large transactions in instalments, as required by regulatory or security considerations.

The Company is not responsible for delays caused by third-party payment providers or incorrect information supplied by the player.

Bonus and Promotional Policy

Bonuses, free spins, and promotional offers are made available at Roobet’s discretion and are subject to specific terms published on the website or within the player’s account. By claiming or using a bonus, the player agrees to be bound by both the general Terms and the particular conditions applicable to that promotion.

Roobet reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided such changes do not affect bonuses already claimed.

Unless otherwise stated:

• Bonuses may be subject to wagering requirements before withdrawal is permitted;
• Each player, household, or IP address may only claim a given promotion once;
• Bonus abuse, including the creation of multiple accounts or betting strategies intended to bypass wagering rules, is strictly prohibited.

Any breach of promotional conditions may result in the cancellation of bonus funds, removal of winnings, and suspension of the account.

Game Rules and Fair Play

Each game offered on Roobet Casino is governed by its own specific rules, which are available within the game interface or information section. Players must familiarise themselves with these rules prior to participation.

All game outcomes are determined by certified random number generator (RNG) software, tested and verified by independent auditors to ensure fairness and compliance with international gaming standards.

Players are strictly prohibited from using any external tools, scripts, bots, or automated systems to influence or predict game results. Roobet reserves the right to void any wager, confiscate winnings, and suspend accounts involved in such activity.

The Company will not be liable for interruptions, delays, or technical malfunctions beyond its control that affect gameplay, but it will take reasonable steps to resolve issues promptly and fairly.

Intellectual Property

All content, including but not limited to software, design, graphics, logos, text, audio, and video material displayed on the Roobet website, is the exclusive property of Roobet or its licensors. These materials are protected under copyright, trademark, and other intellectual property laws.

Players are granted a limited, non-transferable, and non-exclusive licence to access and use the website for personal entertainment only. No part of the site may be copied, distributed, modified, reverse-engineered, or made available to third parties without prior written consent from Roobet.

Unauthorised use of Roobet’s intellectual property constitutes a breach of these Terms and may result in civil or criminal proceedings.

Prohibited Activities

Players must not engage in any conduct that may compromise the fairness, integrity, or security of the Roobet platform.

 Prohibited activities include but are not limited to:

• Fraudulent account creation or identity misrepresentation;
• Money laundering or use of the platform for illicit financial transfers;
• Collusion with other players or exploitation of software vulnerabilities;
• Attempting to hack, disrupt, or reverse-engineer the platform’s software;
• Use of VPNs, proxies, or similar tools to disguise geographic location for unlawful access.

Roobet reserves the right to investigate any suspicious activity and report findings to competent authorities. Accounts involved in such conduct may be suspended, terminated, and have their balances forfeited.

Responsible Gaming

Roobet Casino is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling behaviour. Players may set personal limits on deposits, losses, or session durations through their account settings.

Self-exclusion options are available to any player who wishes to restrict access to their account temporarily or permanently. Requests for exclusion are binding and cannot be revoked until the specified period expires.

Roobet also provides links to professional counselling and support organisations offering confidential help for problem gambling. The Company does not accept liability for any losses incurred as a result of failing to maintain self-imposed limits or self-exclusion.

Privacy and Data Protection

Roobet is committed to safeguarding your personal data in accordance with applicable privacy and data protection laws. Information collected during account registration, verification, and gameplay is processed for legitimate business purposes, including compliance with legal obligations, prevention of fraud, and provision of gaming services.

Personal information may include identification details, contact information, payment data, and device or usage information. All such data is stored securely and accessed only by authorised personnel.

Roobet employs technical and organisational measures such as SSL encryption, restricted access controls, and regular security audits to ensure the confidentiality and integrity of your data.

By using the website, you consent to the collection, processing, and storage of your information as outlined in the Privacy Policy, which forms an integral part of these Terms and Conditions.

Roobet will not sell or disclose personal data to third parties except where required by law, regulatory authorities, or as necessary to deliver contracted services.

Anti-Money Laundering (AML) Compliance

Roobet strictly adheres to international standards on the prevention of money laundering and terrorist financing. All users must complete identity verification (KYC) before any withdrawals are processed or certain account actions are permitted.

The Company monitors transactions and reserves the right to report any suspicious or unusual activity to relevant authorities without prior notice to the player.

You agree that all funds used for gambling originate from lawful sources and that you will not engage in any activity intended to disguise the origin of funds.

Roobet may suspend or terminate your account if it has reasonable grounds to believe that AML regulations have been violated or that the account is being misused.

Dispute Resolution

Roobet aims to resolve all player concerns quickly and fairly. If you wish to file a complaint, you must first contact the Customer Support team via the official support channels provided on the website. Complaints should include your full name, account details, and a clear description of the issue.

Roobet will acknowledge receipt and investigate the matter promptly. If you are not satisfied with the resolution provided, you may escalate the complaint to the independent alternative dispute resolution (ADR) body appointed under Roobet’s licence jurisdiction.

All communications must be conducted in good faith. Abusive or threatening language towards staff will result in termination of correspondence.

Limitation of Liability

Roobet provides its services “as is” and makes no representations or warranties regarding uninterrupted access, error-free operation, or guaranteed outcomes.

To the extent permitted by law, Roobet, its affiliates, and agents shall not be liable for any loss, damage, or expense arising from:

• Interruption of service or technical failure;
• Incorrect or incomplete transmission of data;
• Unauthorised access to user accounts;
• Force majeure events beyond Roobet’s reasonable control; or
• Any actions or omissions of third-party providers.

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by negligence. You acknowledge that participation in online gambling involves financial risk, and Roobet bears no responsibility for losses incurred through player decisions.

Force Majeure

Roobet shall not be held liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, government restrictions, labour disputes, power outages, or telecommunications failures.

In such cases, Roobet’s obligations shall be suspended for the duration of the event. Where possible, the Company will take reasonable steps to resume operations promptly and with minimal disruption.

Termination of Agreement

Roobet reserves the right to terminate this Agreement and close any player account at its sole discretion, with or without prior notice, where:

• The player breaches any provision of these Terms and Conditions;
• There is reasonable suspicion of fraudulent, illegal, or abusive conduct;
• Required verification information has not been provided; or
• Continued operation of the account poses a regulatory or reputational risk to Roobet.

Upon termination, all pending wagers may be voided, and account balances may be withheld or forfeited in accordance with applicable laws. Players may also request voluntary account closure by contacting Customer Support. Any remaining balance, after deduction of fees or obligations, will be returned to the verified payment method where permitted.

The termination of this Agreement does not affect any rights or obligations already accrued prior to closure.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, under which Roobet holds its gaming licence. Any disputes, claims, or proceedings arising from or related to the use of Roobet’s services shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.

Players are responsible for ensuring that accessing and using the website complies with local laws in their jurisdiction. Roobet does not warrant that its services are lawful in every country or territory.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be interpreted in a manner consistent with the original intent of the clause. If it cannot be so interpreted, it shall be deemed severed from the remaining Terms, which shall remain valid and enforceable to the fullest extent permitted by law.

Amendments

Roobet reserves the right to amend or update these Terms and Conditions at any time. Any significant changes will be published on the website, and the date of the latest revision will be indicated at the top of the document.

It is the player’s responsibility to review the Terms periodically. Continued use of the website following publication of amendments constitutes acceptance of the revised Terms.

Roobet may, where required by law, provide additional notice of material changes via email or in-account notification.

Contact Information and Complaints

For all account-related inquiries, responsible gaming requests, or complaints, players should contact the Roobet Support Team via the channels listed on the official website.

Email: [email protected]
Live Chat: Available 24/7 through the website interface.

Roobet is committed to handling all player communications promptly, fairly, and in accordance with its licence obligations. If a player remains dissatisfied with the outcome of a complaint, they may refer the matter to the licensing authority or approved ADR provider identified in Roobet’s regulatory documentation.