Privacy Policy

Introduction

This Privacy Policy explains how Roobet Casino (“Roobet”, “we”, “our”, or “the Company”) collects, uses, stores, and protects personal information obtained through the use of its website and gaming services. Roobet is committed to safeguarding the privacy of all players and ensuring that personal data is processed in accordance with applicable privacy and data protection laws, including the standards required under its Curaçao eGaming licence and relevant international regulations.

This document forms part of the contractual agreement between the player and the operator and should be read together with the Terms and Conditions. By accessing or using the Roobet website, players acknowledge that they have read and understood this Privacy Policy and agree to the handling of their data as described herein.

Data Controller Information

The data controller responsible for managing and processing personal information collected through the Roobet platform is: Raw Entertainment B.V.

A company incorporated under the laws of Curaçao, registered with company number 157205, and holding a valid gaming licence No. OGL/2024/687/047 issued by the Government of Curaçao.

 Registered address: Korporaalweg 10, Curaçao.

Raw Entertainment B.V. acts as the primary data controller for all personal data collected from users accessing or registering on the Roobet platform. Where required, data may also be processed by affiliated entities, payment processors, and service providers acting as data processors on behalf of the Company under strict confidentiality and contractual obligations.

Types of Information Collected

Roobet collects several categories of data to ensure lawful operation of its gaming services and compliance with legal and regulatory obligations. The types of information collected include:

Personal Information

• Full name, date of birth, and country of residence;
• Permanent or current address and proof of address (e.g., utility bill or bank statement);
• Identification documents such as passport, driver’s licence, or national ID;
• Contact details including phone number and email address;
• Account information and verification records.

Technical and Usage Information

• IP address, device identifiers, and browser type;
• Log data, access times, and usage patterns on the website;
• Information collected through cookies and similar tracking technologies (as detailed in the Cookies section);
• Data about website performance, technical errors, and security events.

Transactional and Financial Data

• Deposit and withdrawal records;
• Chosen payment methods and associated financial information;
• Wagering activity, game interactions, and account balance history;
• Anti-fraud and anti-money laundering verification data.

Public and Communication Data

• Player interactions with Roobet’s customer support team;
• Social media identifiers (if a player interacts with Roobet via external platforms);
• Feedback, survey responses, and correspondence with the Company.

Roobet collects only the data that is necessary for lawful, fair, and transparent processing, and does not gather excessive or unrelated information beyond the scope of service provision and regulatory compliance.

Legal Basis for Data Processing

Roobet processes personal information strictly in accordance with applicable privacy and data protection laws.

 The lawful bases for processing player data include the following:

• Contractual Necessity

Processing is required to enter into and perform the contract between the player and Roobet, including account registration, gameplay participation, and withdrawal of winnings.

• Legal and Regulatory Obligations

Roobet is legally required to collect and retain certain information to comply with international gambling laws, anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, and responsible gaming standards.

• Legitimate Interests

Processing is necessary for the legitimate interests of Roobet, including ensuring the integrity, security, and functionality of the platform, preventing fraudulent behaviour, and improving user experience. Such processing does not override the fundamental rights or freedoms of the player.

• Consent

Where applicable, Roobet may rely on a player’s explicit consent, for example, when sending marketing communications or using certain tracking technologies. Players have the right to withdraw consent at any time by contacting Roobet through the channels specified in this Policy.

• Protection of Vital Interests

In limited cases, data may be processed to protect the vital interests of the player or another individual, particularly in matters involving fraud, unlawful activity, or compliance with regulatory inquiries.

Purpose of Data Use

Roobet collects and processes personal data solely for legitimate and clearly defined purposes related to the operation of its online gaming platform. These purposes include:

• Account Creation and Management

To register player accounts, verify identity and eligibility, manage user profiles, and maintain accurate account records.

• Service Provision and Gameplay

To deliver gaming services, process deposits and withdrawals, verify game outcomes, and ensure compliance with technical and legal standards applicable to online gambling.

• Legal and Regulatory Compliance

To fulfil obligations under Curaçao licensing conditions, AML/CTF regulations, responsible gambling laws, and other international compliance frameworks.

• Risk Management and Security

To prevent, detect, and investigate fraudulent activity, unauthorised access, or other security breaches, and to maintain the integrity of Roobet’s platform.

• Transaction Processing

To facilitate financial transactions securely, verify payment information, and monitor financial activity to ensure compliance with anti-fraud protocols.

• Communication and Support

To respond to player inquiries, provide technical or customer support, and deliver essential service notifications such as account updates, verification requests, and policy changes.

• Statistical and Analytical Purposes

To analyse aggregated and anonymised data to enhance platform performance, develop new features, and improve risk detection systems. Such data is processed in a way that does not personally identify individual users.

Roobet does not sell or lease player data to third parties under any circumstances. All processing activities are conducted strictly within the scope of the purposes outlined above.

Data Retention

Roobet retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, regulatory, and contractual obligations.

The retention period depends on the type of data and the applicable regulatory requirements, including those imposed by Curaçao eGaming authorities and anti-money laundering (AML) legislation.

Operational Data

Account and gameplay information are retained for the duration of the player’s active relationship with Roobet and for a reasonable period thereafter to address disputes, enforce agreements, or comply with applicable record-keeping requirements.

Financial and Compliance Records

Transaction data, identification documents, and AML verification records are typically retained for at least five (5) years after the termination of the business relationship, unless a longer period is required by law.

Communication Logs

Customer support and correspondence records may be stored for administrative and audit purposes for up to three (3) years after the interaction date.

Anonymised or Aggregated Data

Data that has been irreversibly anonymised may be retained indefinitely for statistical, analytical, or reporting purposes, as it no longer identifies any individual.

When personal data is no longer required, Roobet ensures that it is securely deleted, anonymised, or destroyed using appropriate technical and organisational measures to prevent unauthorised recovery or misuse.

Data Sharing and Third Parties

Roobet may share personal data with selected third parties only where necessary for lawful business operations, regulatory compliance, or the provision of services requested by the player. All third-party processors are bound by strict confidentiality and data protection obligations in accordance with applicable law and contractual terms.

Service Providers and Business Partners

Roobet may engage third-party companies to provide essential operational services, such as payment processing, identity verification, data hosting, IT support, cybersecurity, and game software supply. These providers process data solely on behalf of Roobet and in accordance with written data processing agreements.

Regulatory and Legal Authorities

Information may be disclosed to Curaçao eGaming authorities, financial intelligence units, or other regulatory bodies when required by law or as part of compliance with anti-money laundering (AML), counter-terrorist financing (CTF), or responsible gaming obligations.

Fraud Prevention and Risk Management Agencies

Roobet may share relevant data with authorised organisations that assist in identifying or preventing fraudulent activities, chargebacks, or misuse of the gaming platform.

Corporate Affiliates

Personal data may be shared with Roobet’s affiliated entities or group companies when necessary to ensure unified service delivery, compliance oversight, and technical maintenance.

Legal Proceedings and Enforcement

If required by a valid court order, legal request, or governmental inquiry, Roobet may disclose data to protect its rights, defend legal claims, or cooperate with law enforcement authorities.

Roobet does not sell, trade, or otherwise transfer personal information to third parties for commercial gain. All disclosures are performed in strict adherence to the principles of data minimisation, necessity, and transparency.

Player Rights (Access, Correction, Deletion, Restriction)

Roobet respects the privacy rights of all players and ensures that individuals can exercise control over their personal information in accordance with applicable data protection principles. Depending on jurisdiction and relevant law, players may be entitled to exercise the following rights:

Right of Access

Players may request confirmation of whether Roobet holds personal data relating to them and, if so, obtain a copy of that data along with information on how it is processed.

Right to Rectification

Players have the right to request correction of any inaccurate, incomplete, or outdated personal information maintained by Roobet.

Right to Erasure (“Right to be Forgotten”)

Players may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or where consent has been withdrawn, provided that retention is not required by law or regulatory obligation.

Right to Restrict Processing

 Players may request temporary or permanent restriction of data processing where:

• the accuracy of data is contested;
• processing is unlawful, but the player objects to erasure;
• data is no longer required but retained for legal defence purposes.

Right to Data Portability

Where technically feasible, players may request a copy of their data in a structured, commonly used, and machine-readable format to transfer it to another controller.

Right to Object

Players have the right to object to the processing of their personal data based on legitimate interests or direct marketing activities. Upon receiving such a request, Roobet will cease processing unless there are compelling, legitimate grounds to continue.

To exercise any of these rights, players may contact Roobet via the details provided in the Contact Information section. For security and compliance purposes, Roobet may request verification of identity before fulfilling any data access or modification request.

Cookies and Tracking Technologies

Roobet uses cookies and similar tracking technologies to ensure the secure, efficient, and user-friendly operation of its website. Cookies are small data files stored on a user’s device that help the platform remember user preferences and improve overall functionality.

Types of Cookies Used

• Essential Cookies: Required for website operation, enabling functions such as login, session management, and security verification.
• Performance Cookies: Collect anonymous statistical data on how users interact with the platform to help improve site performance and usability.
• Functional Cookies: Remember user preferences, such as language selection and display settings, to enhance convenience.
• Analytical and Tracking Cookies: Used to understand site traffic patterns and detect irregular or fraudulent activity.
• Third-Party Cookies: Set by service providers assisting with analytics, security monitoring, or advertising compliance (never for commercial marketing).

Cookie Management

Players can manage or delete cookies through their browser settings. However, disabling certain cookies may affect the functionality or performance of the Roobet platform.

Consent

Where required by law, Roobet will request a player’s consent before placing non-essential cookies or similar technologies on their device. By continuing to use the site after being notified of the use of cookies, players acknowledge and accept their use as outlined in this Policy.

Roobet does not use cookies for the purpose of targeted marketing or behavioural advertising and ensures that all tracking tools are implemented in compliance with international privacy standards.

Data Security Measures

Roobet applies robust technical and organisational measures to ensure that all personal and financial information is protected against unauthorised access, disclosure, alteration, or destruction. These safeguards are continuously reviewed and updated to maintain compliance with recognised international data security standards.

Technical Safeguards

• Encryption: All sensitive data transmissions, including payment details and login sessions, are protected using 256-bit SSL encryption and secure communication protocols.
• Firewall Protection: Advanced network firewalls and intrusion detection systems prevent unauthorised access to internal systems.
• Data Segregation: Personal information is stored in restricted databases accessible only to authorised personnel with appropriate credentials.

Organisational Safeguards

• Access Control: Strict role-based access management ensures that only authorised employees or contractors can handle personal data necessary for their duties.
• Employee Training: Staff members receive regular training on privacy obligations, data handling procedures, and cybersecurity awareness.
• Incident Response: A formal process exists for identifying, reporting, and managing any data breach or security incident in accordance with regulatory requirements.

While Roobet takes all reasonable steps to protect user data, no system is entirely immune to risk. In the event of a security breach involving personal data, Roobet will notify affected users and relevant authorities in accordance with applicable legal obligations.

International Transfers of Data

Roobet operates on a global scale, and as such, personal information collected from players may be transferred to and processed in jurisdictions outside the player’s country of residence, including but not limited to Curaçao, European Economic Area (EEA) countries, and other international locations where Roobet or its service providers maintain operations.

All cross-border data transfers are conducted in compliance with applicable privacy and data protection laws and are subject to appropriate safeguards to ensure a level of protection equivalent to that provided under the originating jurisdiction.

Contractual Protections

Where personal data is transferred to third parties or service providers located outside of regulated regions, Roobet implements data processing agreements containing standard contractual clauses or equivalent mechanisms approved by regulatory authorities.

Security and Confidentiality

All international recipients of personal data are required to maintain confidentiality and adopt adequate technical and organisational measures consistent with Roobet’s security standards.

Player Acknowledgement

By using the Roobet platform, players acknowledge that their data may be processed in jurisdictions that may not offer the same level of legal protection as their home country. Nevertheless, Roobet ensures that all transfers comply with legal standards of fairness, necessity, and proportionality.

Anti-Money Laundering and Verification Obligations

As a licensed online gambling operator regulated under Curaçao eGaming, Roobet is legally required to implement strict Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) measures. These obligations directly affect how personal information is collected, verified, and retained.

Identity Verification (KYC)

Roobet must verify the identity, age, and source of funds of all players before allowing withdrawals or substantial transactions.

 Verification may include collecting and reviewing documents such as:

• Government-issued identification (passport, national ID, or driver’s licence);
• Proof of address (utility bill, bank statement, or similar);
• Evidence of payment method ownership or source of funds.

Transaction Monitoring

Roobet continuously monitors gameplay and transaction patterns to detect suspicious or irregular activities. Automated systems may flag transactions for manual review in accordance with AML/CTF compliance procedures.

Reporting Requirements

In certain cases, Roobet may be legally obliged to disclose information to relevant financial intelligence units or regulatory authorities without notifying the player, when such disclosure is necessary to meet AML or CTF obligations.

Data Retention for Compliance

Verification and transaction data collected for AML/CTF purposes are retained for a minimum of five (5) years after the business relationship ends, as required by law.

All AML-related processing is conducted in strict confidence and solely for the purpose of complying with statutory obligations to maintain a secure and transparent gaming environment.

Protection of Minors

Roobet is firmly committed to preventing underage gambling and protecting the privacy of individuals who have not reached the legal gambling age. The platform is strictly intended for players aged 18 years or older, or the minimum legal gambling age in their jurisdiction, whichever is higher.

Age Verification

During registration and at any subsequent stage of account activity, Roobet may request identification documents or electronic verification to confirm a player’s age and identity. Accounts found to belong to minors will be immediately suspended, and any associated funds may be forfeited in accordance with applicable law.

Data Collection Limitation

Roobet does not knowingly collect, store, or process personal information from individuals under 18. If such data is inadvertently obtained, it will be securely deleted as soon as the Company becomes aware of the situation.

Parental Responsibility and Awareness

Parents and guardians are encouraged to monitor the online activities of minors and implement appropriate filtering software to restrict access to gambling-related content.

Cooperation with Authorities

Roobet cooperates fully with regulators, child protection agencies, and relevant organisations to promote responsible gaming and prevent underage gambling access.

Protecting minors is a central component of Roobet’s Responsible Gaming and compliance framework, reflecting the operator’s duty of care and regulatory obligations.

Updates to This Policy

Roobet reserves the right to amend or update this Privacy Policy at any time to reflect changes in legal requirements, regulatory guidance, or operational practices. Any modification will take effect upon publication on the Roobet website, unless a later date is specified.

Notification of Changes

Players are encouraged to review this Privacy Policy periodically to remain informed about how their data is protected and processed. Where a material change affects player rights or obligations, Roobet will provide clear notice through the website or direct communication before such changes become effective.

Version Control

Each version of this Privacy Policy will include the date of its last revision for transparency and record-keeping purposes. Continued use of the platform after the publication of any updates constitutes acceptance of the revised terms.

Roobet ensures that all updates are made in accordance with applicable privacy laws and that any significant amendments maintain the same or higher level of data protection.

Contact Information and Complaints

Players may contact Roobet regarding any questions, concerns, or requests related to this Privacy Policy or the handling of their personal information.

Primary Contact

Roobet Privacy Officer
Email: [email protected]
Registered Office: Raw Entertainment B.V., Korporaalweg 10, Curaçao

Submitting a Request or Complaint

If a player wishes to exercise their data protection rights (such as access, correction, or deletion) or lodge a complaint about data handling, they may contact Roobet’s Privacy Officer using the contact details above. All requests will be handled promptly and in accordance with applicable privacy legislation.

Escalation to Supervisory Authority

If a player is not satisfied with Roobet’s response, they may have the right to escalate the complaint to the Curaçao Data Protection Authority or the relevant supervisory authority in their country of residence. Roobet will cooperate fully with any official investigation or inquiry.

Language and Communication

All privacy-related communications should be submitted in English. For verification and compliance purposes, Roobet may request proof of identity before responding to any request concerning personal data.